Question 1

What is your current COVID-19 policy?

Accepted Answer

In light of the ongoing Covid-19 pandemic I have temporarily amended my terms and conditions to offer greater reassurance for anyone booking orders in advance: In the event of a government, state, or locally mandated shutdown for all non-essential establishments encompassing your scheduled date. I agree to refund your order in full or hold all funds paid for a date in the future. If you need to cancel or change your order due to any other circumstances, it is subject to the outlined Terms and Conditions effective on the website.

Question 2

Do you make cakes with trademarks or licensed characters?

Accepted Answer

Due to Federal Copyright Laws, I cannot freehand or recreate licensed characters, copyrighted materials, trademarks, or logos without express written consent from the owners as intellectual property laws prohibit this. I do not accept any figurines or extra decorations to place on your cake.  You are more than welcome to do so on your own once the cake is in your possession. Cake Palate Designs, LLC is not responsible for any damage to the cake after pick-up or after setup is complete. I will not replace or refund damaged cakes.

Question 3

Do you make cakes with edible images?

Accepted Answer

Yes, I can customize a cake that includes edible images such as a personal picture as part of a design.  I do require that you text me the image to 918-300-4406, or email me the image when you order your cake to cakepalatedesigns@yahoo.com  to confirm the image is able to be used. We are a private kitchen, therefore, we do not accept photos being brought to our location. 
Be sure to provide a clear high image resolution photo to ensure the best print possible. Lastly, we do not accept, nor copy any photo that are registered Trademarks.  Any image that includes a trademark would require authorization from the owner of the Trademark for me to use the image as part of the cake decoration. Please refer to my Ordering Policy for additional details or an alternative solution.

Question 4

What is the difference between buttercream and fondant finished cake?

Accepted Answer

Buttercream is what you’ll commonly see on many traditional cakes.  It is made primarily of butter and sugar with a few other ingredients. Fondant is a sugary paste, with a taste similar to marshmallow, that can be rolled out into a thin layer then draped over the cake, creating a beautifully smooth cover.  Fondants can also be used to make figurines and other decorations that can be placed on any type of cake.  Only cakes frosted in buttercream or ganache may be covered in fondant; unfortunately, cream cheese frosting will not support the fondant.  Please note that fondant is placed over a layer of frosting in the flavor of your choosing–and this, combined with the two layers of filling in your cake, means that a fondant-covered cake will still taste like your desired flavor.

Question 5

Why is there a certain time frame for placing a custom cake order?

Accepted Answer

Custom cake work takes time, and unfortunately, there is only so much of that to go around! Your special occasion deserves all the time and care it takes to fully guarantee you will receive the cake you wish. Therefore, the sooner you order the better so I kindly ask for a minimum of 14-days’ notice when your order is placed, and your deposit paid.

Question 6

Do you have Grab-and-Go cakes available for pick-up and delivery?

Accepted Answer

I understand that life happens. For those last-minute moments, most cakes and pound cakes can be ready within four (4) hours without the customization, and payment is in full. I do not guarantee nor confirm an order without payment. Grab-and-Go cakes are two-layer 8-inch round cakes in chocolate, vanilla, or strawberry with buttercream only. Below is the timeframe for most cakes:

Ready in four (4)+ business hours: Grab-and-Go cakes and dessert cakes (pound cakes and loaves).
Ready in 48+ hours: Celebration cakes, Grab-and-Go cakes, two-tier cakes, and the cake designs that are shown on the website Gallery page.
Ready in 7 days: All cakes are available including some custom tiered (excluding bridal or groom's cakes), cut-outs, shaped, etc. (but limited by current orders so please order as early as possible).
Ready in 4+ Weeks: Wedding cakes might be available depending on the date. Please call to confirm if you need something sooner.

Question 7

Can I sample your cakes before ordering?

Accepted Answer

Cake consultations and tastings are available for weddings only. The loaf cakes, cupcakes, and cake pops on the menu are the same recipes used with all of my cake orders, and they are available for purchase with a minimum of four-hours notification.

Question 8

Do you donate your baked goods to charity?

Accepted Answer

It is a privilege that we welcome being able to give back to communities. For more than ten years, we have built strong community relationships, engaging in volunteer activities and providing In-Kind donation support to organizations and programs. We love to donate our time,  services, and baked goods to local food banks and support many charitable organizations. Cake Palate Designs, LLC considers donations biannually in support of 501(c)3 non-profits. Please submit your request using the form below. Notification will be sent for approved and denied donation requests within 72 hours. Please contact me using the form below.

Click here to submit the donation form

Question 9

Where do I pick up my order?

Accepted Answer

We are located in South Tulsa at 7121 E. 100th PL, in between Memorial and Sheridan. Pick-up is offered Monday-Friday from 9:00 AM - 8:00 PM. Call to inquire if Sunday pick up is available.

If you cannot make your scheduled time, please call to reschedule. If you do not call in advance to reschedule your pick-up time and are late, a late fee of 15% of the total order cost plus taxes will apply. The late fee must be paid in full before we release the order.

Question 10

May I order in person at your location?

Accepted Answer

Due to the home-based nature of my business, there is no dedicated area to talk with anyone stopping by and be able to give you the undivided attention you deserve when placing an order. Due to Covid-19, I am limiting in-person contact as much as possible outside of scheduled appointments for pick-up.

Frequently Asked Questions

What is your current COVID-19 policy?

Do you make cakes with trademarks or licensed characters?

Do you make cakes with edible images?

What is the difference between buttercream and fondant finished cake?

Why is there a certain time frame for placing a custom cake order?

Do you have Grab-and-Go cakes available for pick-up and delivery?

Can I sample your cakes before ordering?

Do you donate your baked goods to charity?

Where do I pick up my order?

May I order in person at your location?

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Cake Palate Designs, LLC